Posts Tagged ‘ERP’

Has Social Media Become Too Social

Tuesday, May 4th, 2010

As social media perpetuates through the enterprise the question becomes “Has social media become too social?” The use of social media is now fairly common in enterprises that allow and encourage social media as either part of their online or customer service strategy and have people gone overboard?

Social media sites such as Twitter, Facebook, Foursquare, Buzz and Linked In are serving their purpose. Is it really necessary for people let everyone know what they are doing every moment of the day and how annoying has it become?

As a business user of these social networks when we are involved in a group of users with common interests one of the reasons you join a social media group does it bring me value as another business to know you are at the Starbucks or Walmart or when speaking to an influential person or organization, does it value the other users of the group? From a business point of view it makes not much matter to other businesses within the group. If the outcome of who you were speaking to is interesting that can be worth sharing or something interesting or valuable that can inform a business of some type of value for food for thought or an interesting piece of information that might help them in running their business are of value. How to articles are of value, guides, whitepapers,some video and podcasts with specific content, articles that enlighten new trends and strategies that can be detrimental on how you plan your own business strategy are and interests that the group has in common. Aren’t some of the goals of social media to enhance business effectiveness, investigate new ideas, explore new life experiences

It has come to the point where thieves are using these social media sites to find their next targets as people report or check in as to what they are doing. It is of no consequence to anyone outside of your circle of friends that you are going to see a movie tonight but thanks for giving unscrupulous characters free access to let people know you are not home. Isn’t that why you used to ask your neighbor to watch your place when you are away?

On the plus side, twitter has also been used to break stories, give real-time updates and even save people from disaster.  Does this benefit outweigh the negatives.  In the case where the young lady was actually killed by a stalker due to the access he gained through a social network because of the extent of the profile and not managing your online identity was definitely a case where this went too far.  Does social media interaction also make participants more prone to identity theft ?  These are all questions that will surely be answered as this medium ages.  On that point, will social media interaction decline if there is too much risk and it loses it effectiveness if too much “noise” is generated and when will people start to tune this out ?

Is this social behavior part of the evolution of social networking ?  As more sites evolve and come into existence new applications will surely develop and surely evolve new types of interaction which may cause social media to reinvent itself yet again.  What makes a social network “current” as shown by the decline of MySpace or was that the flavor of the month for social networks too ?

As can be seen, this space has seen a rapid rise to popularity and is evolving everyday.  When considering the marketing plans for your business be sure to think about the image you or your company would like to portray and build your brand accordingly.  As all businesses may not fit the traditional types of social media.  ERP and software vendors both in-house and cloud have taken notice with the release of Chatterbox, Streamworks and the like.

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Software Evaluation For SaaS or Cloud Computing

Thursday, April 15th, 2010

The article below looks at several aspects that should be considered when doing a cloud or SaaS software or services evaluation.   These principles are best practices and are part of the overall selection methodology.

Analyst Insight:

SaaS and new enterprise software offerings have created a new dynamic for enterprise software selection as opposed to traditional software selection.   The cloud evaluation process for software and services must consist of different and a more focused approach including such factors as; importance of methodology, model differentiation, industry specific expertise and total cost of ownership.

Importance of a methodology

A key technique to reduce risk, achieve roi, reduce risk of implementation failure and aligning business needs with organizational requirements is to have a software selection methodology in place.  All of these benefits can be realized by how effective your evaluation was, if not executed properly spells disaster.  A method that provides consistent results enables you to assess differentiation between vendors early in the evaluation process.

Model Differentiation

SaaS has spawned several new models of software billing.  It is imperative that organizations know the different types of models they are evaluating and the nuances they contain. Organizations must realize the difference between SaaS, hybrid, hosted and in-house and any combinations thereof.  The main differentiators are data, who owns it, how it is administered, stored and security of private, public, semi-private clouds and understanding the implementation implications that each factors will cause.

Industry Specific Expertise

Now more than ever this has become more important to organizations for cloud evaluation.  Strategic size, fit, vertical industry expertise and similarities to existing clients should become areas of focus within the selection.  Vendor specific infrastructure, architecture and support will help predict reliability if they will offer a good cloud product.  Look for software that can adapt to changing business models rapidly and the vendor’s past history in delivery of the solution.

Total Cost of Ownership

To compare an in-house application to a SaaS model requires measurable metrics that can be ascertained from the system.  Issues such as variables of time for the solution, current licenses, future licensing costs, data administration, storage costs, network management, integration costs to existing systems, support costs per year and consequent years and sometimes buyback should be heavily scrutinized.

The Outlook

These four areas have changed the way software is purchased and sold.  Once too costly applications were a barrier of entry for smaller companies to compete, now SaaS can assist in profitability and enable rapid growth.  The differences between an in-house and SaaS evaluations are subtle but yet enough to disrupt your business if the incorrect selection is made – so pay close attention.

Eval-Source has recently released a cloud evaluation and benchmarking processes using our Tru-Eval and Tru-Benchmark methods.   As experts in software evaluation we are truly geared to help your organization find the right fit for your organization.  Feel free to give us a call if you are doing any type of software evaluation or even to augment an on-premises system with cloud software or services.

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Because you know vendors doesn’t mean you know software evaluation

Tuesday, March 16th, 2010

In an effort to to increase revenues all companies are looking for additional ways to facilitate organic growth. Within these efforts consumers are being fooled by complementary services offered around the core business to entice clients to sign on.

Organizations that implement software and make their main revenue on professional services have moved to the evaluating and selecting software for clients. By doing so this has caused copycat companies that have directory listings of enterprise software vendors and comparisons via matricies by vendor by function to mislead customers by offering software evaluation services.

To that end, the business models of lead generation and demand generation for vendors to consume is in transition of changing away from this model. Organizations that compare vendors by just feature/functions often do not have the skill set to evaluate specific system and verticals and most importantly a solid proven methodology with a mathematical backbone to give definitive analytics. This will support the process of decision making for your software purchasing decision. While these organizations may help you to narrow down potential vendors expertise in project management, a definitive documented evaluation method, mathematically backed, market knowledge on trends, vertical specific expertise, past implementation experience to warn against the gotchas, current and future integration techniques and infrastructure advice is often lacking or does not exist from the vendor doing the implementation to help them find the best fit for their organization. Organizations that implement software rarely know of more than a handful of vendors themselves. This does not mean they know how to evaluate enterprise software. The guise of software evaluation is thrown in with professional services and coupled with other project related consulting to snag the customer. The problem that introduces is that if an organization resells software of particular brands such as MS AX, SAP, Oracle, etc how impartial can they be when it they are evaluating software ?

It would seem that the best interest of the company that is providing the introductory part of the project ie. software evaluation will have a tendency to lean towards the software they resell. While evaluation is the afterthought not the initial fix of finding the right software for the company to solve their business problem.

Software evaluation is part of the entire project that concludes with the implementation and “go live” in a software purchasing decision. Software evaluation should be considered as a mini project in the scheme of an overall implementation of choosing the right software, getting it implemented correctly and then dealing with support and maintenance. A best practice approach suggests that the evaluation portion of the software selection project should be approximately 10% of the project budget for the overall implementation. If this guideline is followed by impartially selecting the correct software the chances of a fialed implementation are drastically reduced and your organization can be assured that it has made the best decision possible.

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Cloud computing – a way to unify disparate systems

Friday, March 5th, 2010

As organizations look to save money in their system investments the pendulum is swinging back towards specific point solutions.  See our post Re-emergence of pointed solutions.

Companies that already spent money on a complete ERP suite are now looking to solve specific problems.   The advent of cloud computing and the wide variety of applications now available for consumers offers organizations endless choice.  The advantage of this means that traditional in-house systems and newly employed systems can be integrated more easily.

The advent of SaaS and the new delivery models it has created has allowed organizations the freedom to leverage open source, open standards, API’s, SDK’s and even Platform as a service (PaaS). The extent of applications built specifically for unified communications and collaboration also contribute to the goal of a seamless office with all systems working together for the good of the organization.

These newly offered cloud applications be it for BI or any other specific functions can be more easily integrated using the cloud.  As the cloud can provide a central repository for data to be merged, leveraged, aggregated and disseminated throughout the organization.  This infrastructure application strategy is becoming more of a norm as this method of consolidation has began to emerge thus resolving disparate systems.   Remember, one of the main reasons ERP software has become these massive suites was the lack of ability of a smooth integration for systems to co-exist and to keep the data in one place.

With the cloud unification of data from all systems both the combination of in-house and cloud computing the cloud can provide an alternative to tie systems together, increase storage capacity, facilitate easy backup procedures, build a repository for content throughout the organization and provide a way for internal company resources to leverage all information from within the organization for its use.

This method of adding cloud for easing integration should be thought of as part of the unified application strategy and how all applications throughout the organization can be blended for the common good.  Looks like IT Directors and Architects will have to invest more thought as to how their application infrastructure is built and how the applications will work together to achieve company objectives.  47KR2JDGHQNN

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Benchmarking – You would be surprised with the results !

Friday, February 5th, 2010

Does your company know what its ERP actually does, and what capabilities you have and are not using ?   As companies look to recoup investment from their business systems in these economic times now is a great time to examine the state of all your enterprise business systems.

Benchmarking will allow your organization to truly measure how good your system performs as well as the actual functionality.  This can easily be matched by comparing current business processes and by investigating if there is a software function that either automates, captures or makes that operation easier to complete.  This facilitation that the software should provide might be used as a base measurement.  By assessing what you currently do and if your software is capable as such will highlight gaps or prove that your system strategy to supports your business sufficiently.

Benchmarking is a great tool for your to understand where your company sits in relation to the industry and also to what is available as new technology.   Benchmarking will allow you to evaluate your enterprise infrastructure to see whether or not you are keeping up, falling behind or ahead of the curve.  It makes you think about if all your systems work together and the consequences of not doing so as well as the money and time wasted for inconsistent patch work of systems.   With many in-grown and in-house developed applications it may be to a point where the development, customizations , testing and  rollouts are costing more than you realize.  Benchmarking can provide a basis to measure if you should continue with your current strategy or look at evaluating newer technologies and software.

Benchmarking can be applied to a cloud a strategy. Things such as database compatibility, seamless integration, usability, support, maintenance, archiving, storage, indexing, retrieval and administration will all be examined and can help with your cloud decision.

When new software initiatives are decided upon benchmarking should be your first step as to properly assessing what you will need.  The gap identification revealed with benchmarking may even show that the scope of the software you need to implement may not be as big as you thought due to all the functionality not being used by the existing system, thus lowering the capital investment to install new software.

Eval-Source has created the Tru-benchmark methodology a way defining, examining where your system stands.  We walk you the entire process and with our software expertise lower the time to do so and  get accurate results.  Benchmarking is often the first step towards an full blown software evaluation if that is the course your company chooses to pursue.

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